1. Overview

Doge Consulting Group Limited ("Doge Consulting," "we," "us") provides product sourcing, international shipping, customs coordination, and delivery services from China to the United States. This policy outlines our shipping methods, timelines, and refund procedures.

2. Business Registration

Doge Consulting Group Limited (豆吉諮詢有限公司)

Rm 5, 27/F, China Resources Building, 26 Harbour Road, Wan Chai, Hong Kong
Email: [email protected]
US: +1 (425) 223-0449 · HK: +852 6151-3289

3. Shipping Methods & Timelines

Method	Transit Time	Best For
LCL Sea Freight	25–35 days	Shipments under 15 CBM
FCL Sea Freight	20–30 days	Large orders (20ft, 40ft, 40ft HC)
Full Service Door-to-Door	5–8 weeks total	End-to-end sourcing + shipping

Transit times are estimates and may vary due to weather, port congestion, customs inspections, or carrier schedule changes. We provide real-time tracking for all shipments via our Shipment Tracker.

4. Delivery Area

Our primary service area for last-mile delivery is the Greater Seattle / Puget Sound region (Seattle, Bellevue, Redmond, Tacoma, Kirkland, etc.). For other US destinations, cargo is delivered to the nearest port or customer-specified warehouse.

5. Shipping Costs

Shipping costs vary based on cargo volume (CBM), weight, origin port, destination port, and delivery method. All quotes are all-inclusive — covering freight, customs coordination, and delivery. Request a free quote at doge-consulting.com/quote.

6. Customs & Duties

Import duties are determined by your product's HTS code and are paid to US Customs and Border Protection (CBP). We coordinate customs clearance through licensed customs brokers. Duties are estimated in your quote but final amounts are determined by CBP. Use our Duty Calculator for estimates.

7. Payment Terms

Deposit: 70% of the total quote amount, due upon order confirmation
Balance: 30% remaining, due before delivery
Payment methods: Credit/debit card (via Airwallex), bank wire transfer
Currency: All prices quoted in USD

8. Cargo Protection

All shipments are professionally packed for ocean transport with moisture barriers, corner protectors, and crating as appropriate. Optional comprehensive cargo protection is available through our third-party logistics partners, covering damage, loss, and delays. We strongly recommend protection for shipments over $5,000.

9. Refund Policy

9.1 Before Production

Full refund of your deposit minus any non-recoverable costs (samples, factory deposits already paid).

9.2 During Production

Once production has started, cancellations may be subject to factory charges. We will negotiate on your behalf to minimize costs. Refund = deposit minus actual costs incurred.

9.3 After Shipment

Once cargo has been shipped, refunds are generally not available as the logistics chain is in motion. Damage claims are handled through cargo protection or carrier liability.

9.4 Quality Issues

If goods arrive with defects not present during pre-shipment inspection, we work with the factory on warranty claims, replacement, or partial refund. Photo documentation required within 7 days of delivery.

Refund processing: Approved refunds are processed within 10 business days via the original payment method. Bank wire refunds may take an additional 3–5 business days.

10. Damaged or Missing Goods

Photograph all damage immediately upon delivery — before fully unpacking
Note any damage on the delivery receipt (do NOT sign "received in good condition" if damaged)
Contact us within 72 hours at [email protected] with photos and your order number
If cargo protection was purchased, we will file the claim on your behalf

11. Contact Us

For questions about shipping, refunds, or your order status: [email protected] · +1 (425) 223-0449 · Contact Form

Shipping & Refund Policy